Are you taking more time cleaning up Otter AI transcripts than using them to understand customers and improve sales?

Users often cite transcription errors as one of the persistent issues with Otter AI. The software also fails to offer detailed meeting summaries, misses nuances in calls like proper nouns, and struggles to tag speakers correctly.

These challenges can make it difficult to improve your sales processes or share quick call summaries using Otter’s transcriptions. 

There are several alternatives to consider, including Superlayer.co, Fathom, and Fireflies. These tools offer more accurate and reliable transcriptions to support your team. For example, Superlayer’s conversation intelligence feature helps your sales team identify customer sentiment and key themes in the calls, and provides actionable next steps.

In this blog post, we discuss the top five Otter.ai alternatives, what to look for in a replacement, and how to choose one that will help turn customer conversations into a strategic asset.

Key Factors to Consider in an Otter AI Alternative

When exploring alternatives to Otter AI, focus on what your team truly needs. Are you looking for more accurate, easy-to-read transcriptions? Or do you need conversation intelligence that generates insights and makes it easier to act on customer conversations? Whatever your priorities are, the key factors discussed subsequently will help you choose the right solution.

Transcription Accuracy and Speed

A good transcription tool must deliver precise and fast results when transcribing audio recordings. Look for accurate transcripts that reduce errors. This is vital if you work with audio and video files with complex discussions, multiple speakers, and different languages.

You also need to test the transcription speed, as you can wait for hours to transcribe a three-minute audio recording. Being able to generate searchable transcripts in a few seconds saves hours of work.

Advanced Analytics and AI-driven Insights

Modern teams need more than just a tool to transcribe videos and convert audio files. They need meeting insights, automated transcription, and real-time analytics to track viral points from these calls and make better decisions.

Who would say no to quick meeting summaries and actionable takeaways after the meetings? In fact, these advanced analytics and AI automation capabilities are often the key differentiators that seal the deal.

Integration Capabilities and Ease of Use

Your chosen transcription software should integrate seamlessly with other tools. Take, for example, video conferencing tools like Google Meet and Microsoft Teams.

Your team needs a note-taking app integrated to help them take part freely in a Microsoft Teams meeting. The same goes for collaboration and project management platforms to streamline workflows.

Having these integration capabilities alone will not cut it, either. The tool must also be easy to use with an intuitive and user-friendly interface. It reduces the learning curve, making adoption easy for both large and small teams.

Pricing and Scalability for Different Team Sizes

What your sales team is looking for is different from what your customer service team needs. These differences will also affect the subscription costs.

Hence, look for solutions with flexible pricing. Check for options like a free plan, basic plan, or custom pricing option. Also, if you have a small team, the number of seats you need will be fewer. But the plan you choose should not restrict you from scaling the solution, either.

As your business grows, the solution must allow you to add more seats and attend more meetings at affordable rates.

Multi-language Support for International Markets

Being able to support many languages is key as markets become multi-cultural. For example, when you grow globally, translation capabilities become vital for your business. And you need it both at the customer-facing end and in your organization.

Hence, look for Otter.ai alternatives that transcribe meetings in diverse languages, as well. Looking at these features, you may wonder whether there are Otter AI alternatives that offer all these features.

Well, let's explore a few such alternatives in the next section.

Top Otter AI Alternatives for 2025

Otter AI offers a variety of features to automate note-taking for businesses. However, limitations like the number of transcriptions per conversation, lack of live customer support, and confusing search navigation hold it back from being the notetaker app of choice.

Here are the top five Otter AI alternatives you can try in 2025 and generate business intelligence from all your meetings:

1. Superlayer.co

Superlayer empowers sales teams with AI-driven insights for better sales performance and productivity. It offers features like automated note-taking, call analysis, and automated CRM integration. Your sales teams can use these features in real time to make informed decisions and improve client outreach strategies.

A standout feature is its AI-powered note-taking for transcribing meetings and sharing unique insights into sales meetings, calls, and interviews. It allows sales reps to focus on client conversations instead of manual note-taking. Superlayer also provides actionable insights from calls and meetings.

Teams can track speech ratios, assess client sentiment, and identify engagement trends for smarter decision-making with its AI features. Superlayer also offers hands-on support to make sure teams are successful in implementing AI and conversation intelligence.

Superlayer helps take your sales strategies to the next level. With Superlayer, you can create a database of knowledge from all sales calls and interviews for everyone’s access. Superlayer analyzes the sales strategy and finds gaps to help you improve win rates and forecasting accuracy.

Superlayer Features

Automated Note-taking

Superlayer's AI transcribes and summarizes sales calls and meetings in real time. It captures key points, action items, and client sentiment without manual effort making it better than other notetaking tools.

It also offers in-app notetaking on Zoom, Google Meet, etc., allowing your agents to focus on engaging clients while Superlayer takes accurate notes. This reduces the workload of the agents and helps them focus on building better relationships with customers and engaging them.

Conversation Intelligence

The platform analyzes sales calls to identify patterns, customer needs, and potential opportunities. Your sales teams can use these insights to improve strategies, address client concerns, and improve win rates. For example, if clients frequently mention concerns about the delivery timeline during calls, Superlayer’s conversation intelligence can highlight this recurring issue.

Superlayer's conversation intelligence also helps your teams identify product gaps by highlighting recurring customer frustrations or feedback. Your product design teams can use it to improve product features, functionalities, integrations, etc.

Real-time Transcription

Superlayer provides instant transcriptions of sales meetings or interviews for immediate review and follow-up. This feature is particularly beneficial for capturing details that might be overlooked during live conversations. For example, your sales reps can quickly review notes after a meeting to address any missed points and respond to client questions more effectively during follow-up calls.

For example, your sales reps can review notes right after the meeting ends and catch missed details to address client questions quickly in the next calls. Real-time transcription also aids managers in sales coaching by analyzing team calls without waiting for manual summaries.

Related Read: AI-Powered Sales Coaching: Revolutionizing Sales Team Training

Speaker Identification

Superlayer accurately distinguishes between different speakers and attributes conversations to the right speakers. Most Otter AI alternatives struggle in this regard with inaccurate speaker tagging. This clarity is essential for understanding client feedback and assigning follow-up tasks appropriately.

For example, if there are multiple stakeholders in a sales call, each of them may have different perspectives, based on which their questions and concerns can also change. With Superlayer’s speaker identification, you can quickly know who asks what question and address each concern individually and with clarity.

As you address each stakeholder’s questions and concerns without missing any, you can improve the chances of closing the deal.

Multi-language Transcription

Superlayer supports multiple languages to ensure language barriers do not hinder communication with customers and interactions between global teams.

For instance, in bilingual markets like Canada, where both English and French are spoken, having a tool that supports multiple languages is crucial. Superlayer’s native-level multi-language support helps address a variety of challenges like misinterpretation, inaccuracy, etc.

With multilingual support, Superlayer helps build trust in customers and promote collaboration between diverse teams.

Analytics and Reporting

Superlayer offers insights on conversation metrics, such as response rates, sentiment analysis, and keyword trends. These insights help teams assess performance, identify areas for improvement, and make smart decisions. This is vital for coaching and training your sales teams.

You can know where and how your sales reps fail with these analytics and build suitable training and intervention programs tailored to each sales rep.

You can even build microlearning courses for reps who need support only in specific areas like product knowledge, objection handling, etc. This can make the training more personalized and tailored for better learning outcomes.

Read Also: Win-Loss Analysis: How to Improve Your Sales Outcomes with AI Insights

Video Call Comments

Superlayer allows you to add comments on video calls. You can pinpoint key moments during a video sales call and offer precise feedback with clarity. As the feedback is in context, the team can understand it well.

The feature lets anyone on the platform join the feedback and share their insights to make it value-adding to both the sales rep and the manager.

For example, you can review sales calls or interviews to provide valuable feedback, highlighting areas where the agent excelled and pinpointing areas for improvement. By adding comments directly on the video, you can give clear, actionable insights to guide the agent's development.

CRM Integration

Superlayer integrates seamlessly with popular CRMs like HubSpot for automatic data updates to the CRM. As conversation data automatically gets recorded in the CRM, all teams have access to up-to-date data.

The automated transcriptions and CRM data updates reduce the admin tasks of the sales reps and help them build rapport with the customers while ensuring accurate CRM records.

Fluentify has used Superlayer to improve the sales team's day-to-day and remove tasks, such as updating HubSpot every day.

Superlayer Pros

• Offers hands-on implementation support 
• Focuses on generating insights from customer conversations cost-effectively

Superlayer Cons

• Currently integrates only with HubSpot CRM

Superlayer Pricing

Superlayer offers 3 plans:

• Startup: Ideal for smaller teams that want to start using conversation intelligence. The plan includes AI notetaker, guided onboarding to your team, an automation hub, powerful customizations, etc., to support your go-to-market.
• Scale: Suitable for ambitious teams that want to fully leverage conversation intelligence and build a solid structure for their operations. This plan includes automated tagging and discovery, customizable scorecards, Tag-based bulk analysis, etc., with one-hour SLA during business hours and slack access to the team.
• Custom: Designed for companies with specific needs and goals across several departments. The plan supports your custom needs across integrations, functionalities, compliance, and training. It also includes data anonymization, model fine-tuning, dedicated onboarding, and success resources.

The platform charges based on seats needed by users. Superlayer also offers a free trial. Contact the sales team to create a custom plan for your unique needs. You can also explore Superlayer.co’s pricing plans here.

2. Fireflies.ai

Fireflies.ai is an AI-powered meeting assistant that simplifies managing online meetings. By automating recording calls, meetings, and interviews for real-time transcription, it can create quick meeting summaries, save time, and improve collaboration.

The tool also can transcribe audio and video files without missing vital points. The platform offers seamless integration with video-conferencing apps like Zoom, Google Meet, and more. Fireflies.ai also helps users stay organized and focus on discussions for better win rates.

You can integrate Fireflies.ai with popular project management tools, as well. It supports different languages and provides speaker identification for clarity in conversations.

Fireflies.ai Features

• Supports transcription in multiple languages to cater to diverse teams (source)
• Transcribes audio and video files for accurate and searchable transcripts
• Creates concise meeting summaries and highlights key points and action items
• Distinguishes between different speakers and attributes statements accurately
• Connects with diverse project management and collaboration tools to streamline workflows

Fireflies.ai Pros

• Easy to implement into meetings; no customer support required (source)
• User-friendly platform; easy to navigate and access information (source)

Fireflies.ai Cons

• The quality of transcription varies with accents or poor audio quality 
• Offers only 90% accuracy with transcription (Source)

Fireflies.ai Pricing (billed annually)

• Free (for individuals starting out): US$0 (Free forever)
• Pro (for individuals and small teams): US$10 per seat/month 
• Business (for fast-growing businesses): US$19 per seat/month 
• Enterprise (for large-scale businesses): US$39 per seat/month 

3. Fathom

Fathom.video is an AI-powered meeting assistant to automate note-taking and real-time transcription during online meetings. It improves the productivity of teams that often use interviews, meetings, and calls for sales, customer retention, etc.

Fathom also enables better collaboration between teams as it integrates with video-conferencing tools like Zoom and Google Meet. It supports a variety of languages, making it suitable for teams working in global markets.

Its AI transcription capabilities deliver highly accurate transcripts. This allows users to focus on the conversation without worrying about missing details.

Fathom Features

• Provides real-time transcription for immediate access to meeting content
• Generates AI-driven summaries highlighting essential discussion topics
• Automates note-taking to capture key points and highlights effortlessly
• Integrates seamlessly with popular video conferencing tools
• Supports multiple languages, catering to global teams

Fathom Pros

• Quick and helpful responses from customer support (source)
• Intuitive, reliable, and constantly improving with updates (source)

Fathom Cons

• Transcription accuracy may vary with strong accents
• Limited support for project management tools integration

Fathom Pricing (billed annually)

• Free: includes unlimited storage and recordings forever
• Premium: US$15 per user/month 
• Team Edition: US$19 per user/month
• Team Edition Pro: US$29 per user/month 

Fathom offers 14-day free trials with Team Edition and Team Edition Pro plans.

4. Trint

Trint is a speech-to-text platform with AI capabilities to turn audio and video files into clear, editable text. It has a simple interface that enables users to edit transcripts fast and save time. Trint's features support multiple languages, making it great for global teams.

While its primary focus is on transcription accuracy, Trint also integrates with tools like Adobe Premiere for streamlined workflows for content creators and businesses alike. This improves collaboration and helps teams work efficiently.

Users can use Trint to share transcripts quickly and add comments for clarity. It is also perfect for global projects, as transcripts are searchable and editable, making reviews and updates easy for teams.

Trint Features

• Transcribes content in over 40 languages
• Converts audio and video files into text quickly
• Allows multiple users to edit transcripts simultaneously
• Enables users to search for specific keywords within transcripts
• Integrates with Adobe Premiere for streamlined video editing workflows

Trint Pros

• Ability to recognize international accents is superior to its competitors (source) 
• Easy and simple to track usage (source)

Trint Cons

• Live transcription is available on web and mobile devices with the enterprise plan only. (Source)
• Highly expensive compared to competitors (Source)

Trint Pricing (billed annually)

• Starter 2024: (For content creators with basic transcription and collaboration needs) US$52 per seat/month
• Advanced 2024: (For advanced content creators and teams with automation needs) US$60 per seat/month 
• Enterprise: (For organizations in need of advanced security, controls and live transcription features) Custom pricing

Trint also offers a free trial for 7 days.

5. Zoom Notes

Zoom Notes is a dedicated, in-built note-taking app for the Zoom video conference platform. It allows users to take notes before, during, and after Zoom meetings.

You can create and share notes while staying on the platform and collaborate on the notes with others on the call. The functionality also lets users work on Zoom Notes outside the call and share it with the platform to have others work on it.

The document editor offered by Zoom Notes enables users to utilize different fonts, styles, bullet points, and add colors to the document.

Zoom Notes Features

• Create agendas before the meetings and share them with guests
• Create and share notes in and out of meetings for collaboration
• Ensure great visibility and participant engagement in meetings
• Offer clarity to decisions and next steps in meetings

Zoom Notes Pros

• Guests can collaborate with the notes or create their own notes  (Source)
• Access Zoom Notes right from Zoom’s navigation bar  (Source)
• Notes creator has full access to manage notes (Source)

Zoom Notes Cons

• No automatic note-taking capability (Source)
• No call summaries or transcription insights (Source)

Zoom Notes Pricing (billed annually)

• Basic (1 user): Free 
• Pro (1-9 users): US$ 13.32 per month per user
• Business (10-250 users): US$ 18.32 per month per user
• Business Plus (10-250 users): US$ 22.49 per month per user

How to Choose the Best Otter AI Alternatives

Choosing the right solution from diverse Otter.ai alternatives means understanding your team's unique needs.

Here's what you can do:

Assess the Gap in Your Current Tool

Start by assessing what’s lacking in your current transcription tool. 

• Does the tool have limited features or a slow transcription functionality? 
• Does it not integrate well with your CRM?
• Are the call transcriptions accurate and reliable?

Finding answers to these questions will take you closer to finding what you lack and the best Alternative to Otter AI.

Prioritize Key Features

Features like automated transcription, collaborative editing, machine learning capabilities, etc., are vital for a note-taking tool. It is also vital to simplify workflows. Hence, prioritize these features to move closer to your ideal note-taking app.

Assess the Customer Support

An integral part of any software solution you want to use is customer support. Hence, assess the customer support and quality. 

• Does the solution offer priority support? 
• Are they available 24x7, and what channels do they support? 

Find answers to these questions before you finalize the decision.

Why is Superlayer the Best Choice?

A key difference that makes Superlayer better than other Otter AI alternatives is its focus on providing business intelligence from customer conversations. More than an AI notetaker, Superlayer is a sales enablement and support platform.

Other Otter AI alternatives are self-service solutions, whereas Superlayer offers hands-on support to help teams implement AI and conversation intelligence and ensure their success.

Let’s explore why Superlayer is clearly the best Otter AI alternative.

Superlayer: The Best Otter AI Alternative

Superlayer delivers accurate call and meeting transcriptions while enabling better insights, such as customer sentiments, behavior, engagement, etc., using its conversation intelligence to understand them better. These insights allow you to refine sales processes, plan next steps, and even automate follow-up emails to enhance sales efficiency and forecasting accuracy.

With its conversation intelligence, Superlayer helps you and your team with lead qualifications, sales strategies, training and compliance, product development, customer retention, and more. Thanks to its advanced AI for precise transcription and translation, Superlayer helps global teams perform better and improve win rates by 15%.

Do you want similar results for your business, too? Book a demo with Superlayer now and watch how it turns conversational data into insights that power better sales opportunities.

Frequently Asked Questions

Is Otter.ai the best transcription service?

While Otter AI integrates with other tools and offers a variety of advanced features to take meeting notes with AI, capture action items, convert audio and video files to text, etc., it is not the best transcription tool. 

A good alternative is Superlayer, which offers conversation intelligence, automatic transcription, and predictive insights, etc., making it better than other meeting tools offering AI transcription.

Is Trint better than Otter?

As per review aggregate site G2, Trint is known for its ease of administration and feature updates and roadmaps. Whereas Otter.ai is preferred for its ease of use, setting up, and doing business overall. The quality of ongoing product support is also better at Otter.ai.

Is Otter.ai better than Zoom?

Otter AI offers AI-powered note-taking and call transcription capabilities, whereas Zoom Notes is a productivity app that lets users create content and collaborate before, during, and after Zoom meetings. Hence, Otter.ai is an easy-to-use standalone recording and transcription service.

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